Cablevision Resolves Optonline Email Outage.
Went out again tonight and came back at about 1AM. Seems like Optonline email is finally working. On the website is a message that reads:
“We have resolved the problems that some customers were encountering with E-Mail and Log-In access, and both are now restored. We apologize for the inconvenience.
Sincerely, the Optimum.net Team”
There’s a link to a PDF that has the following statement:
“The email disruption has been resolved. The issue was caused by a digital mail storage device malfunction. We believe that this was an extremely rare, one-time problem after more than a decade of uninterrupted email service and that no customer email was lost. We apologize to our customers and thank them for their patience.”
Under that is some bullet points. The most interesting one? A line that claims that only a “minority of customers” were affected. Since I have no way to verify how many customers were affected I can’t say but it looked to me that at the very least all of Long Island was affected. Plenty of people on Twitter, Facebook and in the comments of my blog complained. The phone lines to Cablevision were tied up with calls. Is that a minority of their customers? Were you affected? My anecdotal evidence would suggest many thousands of people were affected. Id be interested in final numbers.
I’m also interested in why Newsday and News 12 did so little in covering the story. The reasons are obvious but troubling. There’s a lot wrong here and it doesn’t sit well with Optonline customers or people who rely on Newsday and News 12 for breaking local news.